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Forum: Bugs & Technical Issues

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  1. Sticky Thread Sticky: Locked Zone !!

    my zone has been locked..... what does this mean? I guess I loose, if so bye anno.

    Started by Psideon, 17.08.14 23:02
    34 Pages
    1 2 3 ... 34
    • Replies: 330
    • Views: 59,807
    01.09.17 10:16 Go to last post
  2. Sticky Thread Sticky: Iron statue, Cupid Statue, Lion Well, Imperial Houses Only

    My iron statue is not giving the residents bonus; it says 13 residences affected but 0 extra residents. I am at vasal level right now.

    Started by Nickoswan, 15.10.15 03:47
    • Replies: 8
    • Views: 7,778
    06.05.16 19:44 Go to last post
  1. Chronicals volume 1 - Opened chest reward but nothing in inventory?!

    Hi all, I encountered issues regarding the Chronical 'Wonderlust' event, when opening the rewarded chest I didn't recieve any of the awards. I...

    Started by Fendo, Today 09:52
    • Replies: 1
    • Views: 6
    Today 12:38 Go to last post
  2. Slimbrowser ain't working

    Hello annoholics! If you experience issues with the slimbrowser, please supply the following information: Your browser(s) and the...

    Started by MOD_Skylord, 16.09.17 16:24
    • Replies: 6
    • Views: 86
    19.09.17 05:48 Go to last post
  3. Unable to load game after website maintenance

    Hello all, Should you have any issues with loading the browser version of anno after the website maintenance, please leave them here. ...

    Started by MOD_Skylord, 25.07.17 12:56
    11 Pages
    1 2 3 ... 11
    • Replies: 101
    • Views: 1,854
    15.09.17 17:25 Go to last post
  4. Provision House Glitched

    I can make fried fish and cake. I have a warehouse full of spices (750) but will not let me make salad. Please help! I have deleted PH and rebuilt...

    Started by Maegory, 09.09.17 03:05
    • Replies: 4
    • Views: 39
    09.09.17 08:50 Go to last post
  5. Game does not load

    It's been hours since i last managed to load the game. Since morning today i just keep seeing the hourglass but no game loading. Is it a server...

    Started by Fidelastro, 07.01.17 13:28
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 11,037
    06.08.17 16:35 Go to last post
  6. Shop - Starte Pack

    Hello, Today I wanted to buy my starter pack from Shop. Clicked on it, popup was shown to select payment provider. I've lost my internet connection....

    Started by Kromos, 31.07.17 11:21
    • Replies: 3
    • Views: 64
    31.07.17 12:04 Go to last post
  7. Anno: Build an Empire (mobile app) won't load anymore

    Since yesterday we have been unable to load the game on our 2 ipads. Get error saying game is not reachable. Is there a server problem? Thanks.

    Started by Bartholomews, 25.07.17 10:15
    • Replies: 5
    • Views: 81
    25.07.17 12:54 Go to last post
  8. Exclamation Screen freezing while in-game

    Hi everyone, recently (within the last week) i have been experiencing problems with my game screen freezing while playing, and it happens almost...

    Started by JimiChina, 12.07.17 08:51
    2 Pages
    1 2
    • Replies: 10
    • Views: 237
    19.07.17 19:35 Go to last post
  9. Disconected and from then cant login

    :mad::mad::mad:

    Started by AngelDark, 21.06.17 20:59
    • Replies: 7
    • Views: 984
    06.07.17 13:42 Go to last post
  10. 100% rubies this weekend

    Hello I got an email and If I buy some rubbies ,I will get 100% more rubbies and I haven't got 100% rubbies. Can somebody help me?

    Started by KoenigAnduin, 16.06.17 11:44
    • Replies: 2
    • Views: 132
    16.06.17 15:28 Go to last post
  11. No rubies awarded for 1200th day login

    As the title says, I got no rubies (3000 promised if I remember correctly) when I logged in for the 1200th day. I had skipped login for a couple of...

    Started by NeverOddOrEven, 15.06.17 23:03
    • Replies: 1
    • Views: 266
    16.06.17 06:58 Go to last post
  12. Registration incomplete glitch

    Hi Anno Thank you for ignoring my emails and not letting me know how any of the issues involving my account are progressing. The email and login I...

    Started by emailunknown, 05.06.17 02:59
    • Replies: 7
    • Views: 818
    09.06.17 15:38 Go to last post
  13. Islands and slots disappeared!

    I had 7 islands including NP. Today when I login, I am left with only 4! And I am requested to buy the left slot with rubies! Anyone else facing same...

    Started by Namese, 26.05.17 05:40
    • Replies: 2
    • Views: 155
    27.05.17 18:50 Go to last post
  14. Talking Where did the ducats go?

    I'm 17th on the ship-sinking table, with over 47,000 ships sunk. I'm used to getting about 18% ducats from pirate chests, but that's recently...

    Started by SirLoinSteak, 20.05.17 19:16
    • Replies: 0
    • Views: 225
    20.05.17 19:16 Go to last post
  15. Failed Login

    I have been attempting to log in for the last 2 days but keep getting a Login Failed notification. I have not changed password or login email, i...

    Started by HullCity1904, 21.03.17 17:38
    5 Pages
    1 2 3 ... 5
    • Replies: 43
    • Views: 3,209
    18.05.17 19:12 Go to last post
  16. Angry Inform players at last!

    What all this is all about??? Often disconnections, lags, chat problems, i see the chat guild when i am at global, buildings the one above the...

    Started by AngelDark, 04.05.17 13:11
    4 Pages
    1 2 3 ... 4
    • Replies: 35
    • Views: 1,048
    11.05.17 18:26 Go to last post
  17. Moved: Fix bug issue

    MOD or BB , pls fix this chat channel bug issue. this chat channel keep flushing everytime we entry our chat into global channel. This issue...

    Started by Anno005, 06.05.17 14:41
    • Replies: -
    • Views: -
    06.05.17 06:28 Go to last post
  18. graphic glitch

    a field which is behind the naval engineer is on top of it.. strange

    Started by iruet, 30.04.17 18:06
    • Replies: 0
    • Views: 96
    30.04.17 18:06 Go to last post
  19. No Ascension Rights from Vassals to Merchants.

    I have 160 vassal residences with 1847 vassals and 160 pioneer residences with 1515 pioneers, but no merchants and no ascension rights for them. I...

    Started by abcabc1001, 14.04.17 13:26
    • Replies: 1
    • Views: 144
    14.04.17 14:43 Go to last post
  20. Exclamation I lost everything

    I've been playing this game for 2-3 months and I yesterday logged in after a year and I don't have anything..what's going on?:confused:

    Started by TuNa17, 19.03.17 13:35
    • Replies: 2
    • Views: 556
    25.03.17 17:15 Go to last post
  21. Angry Lost account

    This post was movedto the bugs section.

    Started by SirGurkha2, 23.03.17 21:51
    • Replies: 4
    • Views: 227
    25.03.17 15:32 Go to last post
  22. Unhappy [Feedback] [EVENT] Plant a Flower Day - March 12th 12.03.2017

    Plant a Flower Day - March 12th 12.03.2017 Flowerday To celebrate this special day with your inhabitants, Helena Flores sends you some...

    Started by MarkyP, 17.03.17 21:42
    • Replies: 3
    • Views: 265
    20.03.17 14:46 Go to last post
  23. Login page not safe

    I noticed recently that in Chrome the login page is proclaimed to be not safe, ergo my login name and password are not protected. After login the...

    Started by Sniddie, 20.02.17 19:33
    • Replies: 4
    • Views: 3,019
    04.03.17 19:50 Go to last post
  24. Question Continuous login

    This is the second time it happened since I spend time playing this game. The first time it happened I didn't pay much attention, but now this...

    Started by Grindingula, 01.03.17 09:05
    • Replies: 1
    • Views: 1,427
    02.03.17 14:40 Go to last post
  25. Must be a bug

    I cannot read replies from support tickets. Anyone had this problem?? :) Mods? Taku?? anyone reply :(

    Started by King0r, 21.02.17 10:48
    • Replies: 1
    • Views: 1,113
    21.02.17 14:34 Go to last post
  26. Exclamation Was Attacking Pirate then Its Lag and Loading (Rubies Gone)

    Hi Anno Online Mod, Just now i was attacking pirates, since there got 6 Pirate Ships then i need to use Rubies (about 600 has been use) to buy...

    Started by TakaFuji, 17.02.17 09:58
    • Replies: 3
    • Views: 1,241
    18.02.17 10:35 Go to last post
  27. Monument Constructor resignation?

    Hello, A couple of days ago i send my constructor to one of my friends, i never got e-mail of his return after that. I had this problem before, i...

    Started by GigiMarga, 16.02.17 10:43
    • Replies: 4
    • Views: 1,657
    17.02.17 21:12 Go to last post
  28. Moved: Starter Screen

    Hi Starter screen stuck i get past hourglass ok. cleared cached several times without success.

    Started by creater, 10.02.17 15:49
    • Replies: -
    • Views: -
    10.02.17 15:50 Go to last post
  29. Total population count still not correct

    I was told this is a known issue yet i cannot find any mention on here. Each time I look on the leader-board it is wrong. It says I have a total...

    Started by veggietbull, 27.06.15 23:35
    2 Pages
    1 2
    • Replies: 14
    • Views: 5,886
    10.02.17 13:09 Go to last post
  30. screen froze

    am unable to move pop up windows in screen after exiting fighting scenario

    Started by jonno1248, 08.02.17 15:45
    • Replies: 1
    • Views: 1,215
    09.02.17 20:36 Go to last post
  31. Overlaying 2 islands.

    Been getting this error for a few days now on and off. It was originally only when I visited someone elses island. But now it's doing it to 1 of my...

    Started by King0r, 30.09.16 19:13
    • Replies: 5
    • Views: 3,722
    10.01.17 17:36 Go to last post
  32. Loading problem

    i can't get into the game :( the hour glass just keeps turning & turning & turning :(

    Started by Mynx, 09.03.16 13:37
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 8,480
    07.01.17 14:09 Go to last post
  33. Anno gets stuck in (Ubisoft & bluebyte) loading screen

    When trying to start anno (either from browser or app) clicking start takes me into the loading screen and gets stuck in that state. Is anybody...

    Started by Aliaune, 07.01.17 10:10
    2 Pages
    1 2
    • Replies: 10
    • Views: 5,165
    07.01.17 12:56 Go to last post
  34. Volume 1 Left behind

    I am stuck in the middle of a battle. The ships are not sinking to allow the next attack. I have wasted Gold on chain shot but every time I attack I...

    Started by BMOZ, 01.01.17 08:16
    • Replies: 3
    • Views: 2,913
    03.01.17 10:06 Go to last post
  35. Can't buy rubies

    I have never had a problem before but now if I try to pay via card payments when I click the green button a few squares move back and to for a moment...

    Started by Wires, 08.12.16 14:11
    • Replies: 4
    • Views: 3,504
    16.12.16 15:31 Go to last post
  36. pirate flags not correctly counted

    I noticed several times that after naval combats (levels 11 to 13) the pirate flags, resulting from dismandeled ships, were incorrectly counted....

    Started by roroscheidt, 13.12.16 13:12
    • Replies: 6
    • Views: 2,956
    14.12.16 18:15 Go to last post
  37. New Year awards

    Hello, from the beginning of December with the new game, get old wooden shest. Unfortunately both times it did not work. Please check the awards you...

    Started by pragmatik, 12.12.16 06:36
    • Replies: 1
    • Views: 2,857
    12.12.16 12:45 Go to last post
  38. No flash plug in, game can not be started

    I run Anno on two PC's. On one of them I can not anymore start the game, as I get a box saying I have no flash player installed. I have both Adobe...

    Started by roroscheidt, 16.11.16 13:28
    4 Pages
    1 2 3 ... 4
    • Replies: 33
    • Views: 11,170
    10.12.16 13:33 Go to last post
  39. Happy hours not on payment page?

    Hey How come the home page and forum advertises happy hours but they are not available at the payment page? This has occurred the last 3 or 4...

    Started by digitalkram, 09.12.16 07:11
    • Replies: 1
    • Views: 2,351
    09.12.16 12:09 Go to last post
  40. Voucher is being processed…

    Reedem vouchers does not work for me. I am stuck and have still Voucher is being processed…Please wait while your bonus is being awarded. on page.

    Started by STANDA_CZ, 01.12.16 05:59
    4 Pages
    1 2 3 ... 4
    • Replies: 35
    • Views: 5,606
    07.12.16 06:41 Go to last post

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