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Forum: Bugs & Technical Issues

Report bugs and technical issues you experience with the game or website here.


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  1. Sticky Thread Sticky: Locked Zone !!

    my zone has been locked..... what does this mean? I guess I loose, if so bye anno.

    Started by Psideon, 17.08.14 23:02
    35 Pages
    1 2 3 ... 35
    • Replies: 341
    • Views: 65,109
    Today 16:11 Go to last post
  2. Sticky Thread Sticky: Posts: Are we aware of your issue?

    Greetings mermaid players, Since not all players do know when things are reported or when the team is aware of certain issues, we want to adress...

    Started by MOD_Skylord, 10.10.17 14:06
    • Replies: 0
    • Views: 57
    10.10.17 14:06 Go to last post
  3. Sticky Thread Sticky: Iron statue, Cupid Statue, Lion Well, Imperial Houses Only

    My iron statue is not giving the residents bonus; it says 13 residences affected but 0 extra residents. I am at vasal level right now.

    Started by Nickoswan, 15.10.15 03:47
    • Replies: 8
    • Views: 8,863
    06.05.16 19:44 Go to last post
  4. Sticky Thread Sticky: Anno Slim version PROBLEMS

    Here is a updated FAQ for all you having problems getting it to work. THIS WILL FIX THE SYNTAX PROBLEM In case of an error message from...

    Started by King0r, 17.12.15 21:32
    • Replies: 0
    • Views: 2,526
    17.12.15 21:32 Go to last post
  1. Slimbrowser ain't working

    Hello annoholics! If you experience issues with the slimbrowser, please supply the following information: Your browser(s) and the...

    Started by MOD_Skylord, 16.09.17 16:24
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 585
    Yesterday 15:58 Go to last post
  2. iS IT A BUG? O.o

    http://prntscr.com/h8jwwn https://image.prntscr.com/image/TUVCBpj2TDybSDdgrvnkIg.png

    Started by AngelDark, 10.11.17 06:49
    • Replies: 0
    • Views: 25
    10.11.17 06:49 Go to last post
  3. Angry after five chest battles opened no cannonballs

    hi how do you progress upgrade your ships when the cannonball drop rate is so very low, just done five battles and on opening chest, the STUPID...

    Started by royavatar, 28.10.17 15:53
    • Replies: 6
    • Views: 65
    29.10.17 16:07 Go to last post
  4. Angry Inform players at last!

    What all this is all about??? Often disconnections, lags, chat problems, i see the chat guild when i am at global, buildings the one above the...

    Started by AngelDark, 04.05.17 13:11
    5 Pages
    1 2 3 ... 5
    • Replies: 46
    • Views: 1,334
    24.10.17 15:10 Go to last post
  5. Unable to load game after website maintenance

    Hello all, Should you have any issues with loading the browser version of anno after the website maintenance, please leave them here. ...

    Started by MOD_Skylord, 25.07.17 12:56
    11 Pages
    1 2 3 ... 11
    • Replies: 108
    • Views: 2,165
    19.10.17 08:08 Go to last post
  6. ointment 4 out of 5

    I have a quest to produce 5 extra ointment. I already had 1 created, very well possible before I got this quest. So I could make 4, not 5. Now the...

    Started by Mirtane, 03.10.17 08:30
    • Replies: 2
    • Views: 46
    03.10.17 14:56 Go to last post
  7. Mobile Packages

    Hi im trying to buy rubies with the mobile packages but it keeps giving me this error You cannot go on.... The information transmitted is...

    Started by cytech853, 25.09.17 18:21
    • Replies: 1
    • Views: 70
    25.09.17 20:17 Go to last post
  8. Chronicals volume 1 - Opened chest reward but nothing in inventory?!

    Hi all, I encountered issues regarding the Chronical 'Wonderlust' event, when opening the rewarded chest I didn't recieve any of the awards. I...

    Started by Fendo, 22.09.17 09:52
    • Replies: 1
    • Views: 50
    22.09.17 12:38 Go to last post
  9. Provision House Glitched

    I can make fried fish and cake. I have a warehouse full of spices (750) but will not let me make salad. Please help! I have deleted PH and rebuilt...

    Started by Maegory, 09.09.17 03:05
    • Replies: 4
    • Views: 60
    09.09.17 08:50 Go to last post
  10. Game does not load

    It's been hours since i last managed to load the game. Since morning today i just keep seeing the hourglass but no game loading. Is it a server...

    Started by Fidelastro, 07.01.17 13:28
    15 Pages
    1 2 3 ... 15
    • Replies: 143
    • Views: 12,662
    06.08.17 16:35 Go to last post
  11. Shop - Starte Pack

    Hello, Today I wanted to buy my starter pack from Shop. Clicked on it, popup was shown to select payment provider. I've lost my internet connection....

    Started by Kromos, 31.07.17 11:21
    • Replies: 3
    • Views: 82
    31.07.17 12:04 Go to last post
  12. Anno: Build an Empire (mobile app) won't load anymore

    Since yesterday we have been unable to load the game on our 2 ipads. Get error saying game is not reachable. Is there a server problem? Thanks.

    Started by Bartholomews, 25.07.17 10:15
    • Replies: 5
    • Views: 198
    25.07.17 12:54 Go to last post
  13. Exclamation Screen freezing while in-game

    Hi everyone, recently (within the last week) i have been experiencing problems with my game screen freezing while playing, and it happens almost...

    Started by JimiChina, 12.07.17 08:51
    2 Pages
    1 2
    • Replies: 10
    • Views: 290
    19.07.17 19:35 Go to last post
  14. Disconected and from then cant login

    :mad::mad::mad:

    Started by AngelDark, 21.06.17 20:59
    • Replies: 7
    • Views: 1,236
    06.07.17 13:42 Go to last post
  15. 100% rubies this weekend

    Hello I got an email and If I buy some rubbies ,I will get 100% more rubbies and I haven't got 100% rubbies. Can somebody help me?

    Started by KoenigAnduin, 16.06.17 11:44
    • Replies: 2
    • Views: 149
    16.06.17 15:28 Go to last post
  16. No rubies awarded for 1200th day login

    As the title says, I got no rubies (3000 promised if I remember correctly) when I logged in for the 1200th day. I had skipped login for a couple of...

    Started by NeverOddOrEven, 15.06.17 23:03
    • Replies: 1
    • Views: 335
    16.06.17 06:58 Go to last post
  17. Registration incomplete glitch

    Hi Anno Thank you for ignoring my emails and not letting me know how any of the issues involving my account are progressing. The email and login I...

    Started by emailunknown, 05.06.17 02:59
    • Replies: 7
    • Views: 964
    09.06.17 15:38 Go to last post
  18. Islands and slots disappeared!

    I had 7 islands including NP. Today when I login, I am left with only 4! And I am requested to buy the left slot with rubies! Anyone else facing same...

    Started by Namese, 26.05.17 05:40
    • Replies: 2
    • Views: 172
    27.05.17 18:50 Go to last post
  19. Talking Where did the ducats go?

    I'm 17th on the ship-sinking table, with over 47,000 ships sunk. I'm used to getting about 18% ducats from pirate chests, but that's recently...

    Started by SirLoinSteak, 20.05.17 19:16
    • Replies: 0
    • Views: 235
    20.05.17 19:16 Go to last post
  20. Failed Login

    I have been attempting to log in for the last 2 days but keep getting a Login Failed notification. I have not changed password or login email, i...

    Started by HullCity1904, 21.03.17 17:38
    5 Pages
    1 2 3 ... 5
    • Replies: 43
    • Views: 3,476
    18.05.17 19:12 Go to last post
  21. Moved: Fix bug issue

    MOD or BB , pls fix this chat channel bug issue. this chat channel keep flushing everytime we entry our chat into global channel. This issue...

    Started by Anno005, 06.05.17 14:41
    • Replies: -
    • Views: -
    06.05.17 06:28 Go to last post
  22. graphic glitch

    a field which is behind the naval engineer is on top of it.. strange

    Started by iruet, 30.04.17 18:06
    • Replies: 0
    • Views: 107
    30.04.17 18:06 Go to last post
  23. No Ascension Rights from Vassals to Merchants.

    I have 160 vassal residences with 1847 vassals and 160 pioneer residences with 1515 pioneers, but no merchants and no ascension rights for them. I...

    Started by abcabc1001, 14.04.17 13:26
    • Replies: 1
    • Views: 163
    14.04.17 14:43 Go to last post
  24. Exclamation I lost everything

    I've been playing this game for 2-3 months and I yesterday logged in after a year and I don't have anything..what's going on?:confused:

    Started by TuNa17, 19.03.17 13:35
    • Replies: 2
    • Views: 703
    25.03.17 17:15 Go to last post
  25. Angry Lost account

    This post was movedto the bugs section.

    Started by SirGurkha2, 23.03.17 21:51
    • Replies: 4
    • Views: 251
    25.03.17 15:32 Go to last post
  26. Unhappy [Feedback] [EVENT] Plant a Flower Day - March 12th 12.03.2017

    Plant a Flower Day - March 12th 12.03.2017 Flowerday To celebrate this special day with your inhabitants, Helena Flores sends you some...

    Started by MarkyP, 17.03.17 21:42
    • Replies: 3
    • Views: 281
    20.03.17 14:46 Go to last post
  27. Login page not safe

    I noticed recently that in Chrome the login page is proclaimed to be not safe, ergo my login name and password are not protected. After login the...

    Started by Sniddie, 20.02.17 19:33
    • Replies: 4
    • Views: 3,239
    04.03.17 19:50 Go to last post
  28. Question Continuous login

    This is the second time it happened since I spend time playing this game. The first time it happened I didn't pay much attention, but now this...

    Started by Grindingula, 01.03.17 09:05
    • Replies: 1
    • Views: 1,630
    02.03.17 14:40 Go to last post
  29. Must be a bug

    I cannot read replies from support tickets. Anyone had this problem?? :) Mods? Taku?? anyone reply :(

    Started by King0r, 21.02.17 10:48
    • Replies: 1
    • Views: 1,245
    21.02.17 14:34 Go to last post
  30. Exclamation Was Attacking Pirate then Its Lag and Loading (Rubies Gone)

    Hi Anno Online Mod, Just now i was attacking pirates, since there got 6 Pirate Ships then i need to use Rubies (about 600 has been use) to buy...

    Started by TakaFuji, 17.02.17 09:58
    • Replies: 3
    • Views: 1,467
    18.02.17 10:35 Go to last post
  31. Monument Constructor resignation?

    Hello, A couple of days ago i send my constructor to one of my friends, i never got e-mail of his return after that. I had this problem before, i...

    Started by GigiMarga, 16.02.17 10:43
    • Replies: 4
    • Views: 1,957
    17.02.17 21:12 Go to last post
  32. Moved: Starter Screen

    Hi Starter screen stuck i get past hourglass ok. cleared cached several times without success.

    Started by creater, 10.02.17 15:49
    • Replies: -
    • Views: -
    10.02.17 15:50 Go to last post
  33. Total population count still not correct

    I was told this is a known issue yet i cannot find any mention on here. Each time I look on the leader-board it is wrong. It says I have a total...

    Started by veggietbull, 27.06.15 23:35
    2 Pages
    1 2
    • Replies: 14
    • Views: 6,408
    10.02.17 13:09 Go to last post
  34. screen froze

    am unable to move pop up windows in screen after exiting fighting scenario

    Started by jonno1248, 08.02.17 15:45
    • Replies: 1
    • Views: 1,313
    09.02.17 20:36 Go to last post
  35. Overlaying 2 islands.

    Been getting this error for a few days now on and off. It was originally only when I visited someone elses island. But now it's doing it to 1 of my...

    Started by King0r, 30.09.16 19:13
    • Replies: 5
    • Views: 4,183
    10.01.17 17:36 Go to last post
  36. Loading problem

    i can't get into the game :( the hour glass just keeps turning & turning & turning :(

    Started by Mynx, 09.03.16 13:37
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 9,429
    07.01.17 14:09 Go to last post
  37. Anno gets stuck in (Ubisoft & bluebyte) loading screen

    When trying to start anno (either from browser or app) clicking start takes me into the loading screen and gets stuck in that state. Is anybody...

    Started by Aliaune, 07.01.17 10:10
    2 Pages
    1 2
    • Replies: 10
    • Views: 5,851
    07.01.17 12:56 Go to last post
  38. Volume 1 Left behind

    I am stuck in the middle of a battle. The ships are not sinking to allow the next attack. I have wasted Gold on chain shot but every time I attack I...

    Started by BMOZ, 01.01.17 08:16
    • Replies: 3
    • Views: 3,266
    03.01.17 10:06 Go to last post
  39. Can't buy rubies

    I have never had a problem before but now if I try to pay via card payments when I click the green button a few squares move back and to for a moment...

    Started by Wires, 08.12.16 14:11
    • Replies: 4
    • Views: 3,812
    16.12.16 15:31 Go to last post
  40. pirate flags not correctly counted

    I noticed several times that after naval combats (levels 11 to 13) the pirate flags, resulting from dismandeled ships, were incorrectly counted....

    Started by roroscheidt, 13.12.16 13:12
    • Replies: 6
    • Views: 3,271
    14.12.16 18:15 Go to last post

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