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Thread: Unable to load game after website maintenance

  1. #91
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    Hello!

    Try to change the browser, I wasn't able to log in via chrome, when I used Internet Explorer everything was fine.

    Happy sailing,
    MOD_Skylord

  2. #92

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    hi Sky
    on edge I got You don't have permission to access /en/play on this server.
    but opera and my ipad all was good but I have no idea how to play it on the ipad (puffin)
    but on the good side of is I have been studying, it was that or cleaning
    Be Safe

    Dan

  3. #93

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    I'm using Chrome and the game won't load for me.

  4. #94
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    Quote Originally Posted by MOD_Skylord View Post
    Hello!

    Try to change the browser, I wasn't able to log in via chrome, when I used Internet Explorer everything was fine.

    Happy sailing,
    MOD_Skylord
    Hello,

    As I posted previously, please try to use a different browser.

    Happy sailing,
    MOD_Skylord

  5. #95

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    Wouldn't it surely be easier for Anno to fix the login so it works from Chrome, than for every Chrome user individually to either give up trying to login at all, or have to come here to try and find a fix?

  6. #96
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    Hello again,

    We have reported it to BB, I guess they dont have the right solution yet. Untill further notice, please use another browser.

    Greetings,
    MOD_Skylord

  7. #97
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    Hello guys!

    BB_Awondel was so kind to make a list of all errors currently appearing, and to post that list on the German forums.

    Quote Originally Posted by BB_Awondel
    Good morning,
    we are still experiencing this situation and we have no news unfortunately.
    If you log in and one of these errors appears, the game should work nevertheless.

    Currently, the following error messages are known and will appear:
    1. HTTP 403 error
    2. Forbidden (page can not be loaded) - Error
    3. Maintenance page (without maintenance)


    Best regards,
    BB_Awondel
    I translated the post myself, if you do understand German, please make sure to check the original thread here: Original thread

    Regards,
    MOD_Skylord

    Update:

    Part of the original message:
    Quote Originally Posted by BB_Awondel
    ich sagte mit keinem Wort, dass es nicht an uns liegt. Ich bot euch lediglich "Lösungsansätze" an, wie ihr die Fehler umgehen könnt.
    Inzwischen kann ich euch mitteilen, dass das Grundproblem gefunden und behoben wurde. Es lag an einem Webserver, welcher inzwischen ausgebessert wurde.
    Translated message:
    Quote Originally Posted by BB_Awondel
    I did not say that it was not our fault. I offered you only "solution approaches", how you can handle the errors.
    Meanwhile, I can inform you that the basic problem was found and corrected. It was on a web server, which has now been upgraded.
    Greetings,
    MOD_Skylord
    Last edited by MOD_Skylord; 14.09.17 at 13:49. Reason: Update

  8. #98

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    Angry Will not load

    3rd day now that this will not load. What is going on and when will it be resolved please?

  9. #99
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    Hello,

    Via which instance do you play: steam, chrome, IE, slimbrowser, etc.?
    Did you clear your cache?
    We can't help you untill we know that.

    Regards,
    MOD_Skylord

  10. #100

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    Hi there, there "was" an issue with connintion to servers in Paris. I was able to play by slim browser for one time, now I can log on but after that it will not load the next page so I can click "play now" I did removed again c:\users\username\appdata\anno online folder. Too bad the slim browser is the fastest way to play anno. I can log on and play by using Firefox, but not iwth the latest version (27) of flash. I had to install a previous version. I cannot play in IE, Edge. I allready removed all Firefox cache but the game keeps being very sluggish. I think not all problems are solved yet. However I do not get the message anymore that I am not authorized to play on "language" server.

    Kind regards
    Wisermehil1968

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